Returns

With us, you get 31 days to decide — well beyond the legal 14 days. This gives you extra time to calmly decide whether your order fully meets your expectations.

Live plants are an exception to this due to their perishable nature. Once your tree is delivered, its care is up to you: a bonsai needs regular light and water to stay healthy. Fortunately, we always include extensive care information, so your tree gets the attention it needs from day one.

And if something does go wrong? We fully stand behind the quality of our trees. Does your tree arrive damaged, or are you dissatisfied for any other reason? Please contact us right away — we're happy to work with you to find a suitable solution.

Cancelling your entire order? Then you'll also be fully refunded for the original shipping costs. The costs of returning your item are at your own expense.

Here's how returning works:

1. Register your return via our customer service or via the right of withdrawal page.
2. You'll receive further instructions from us on how to send it back.
3. Carefully pack the item and send it to the specified return address.
4. Once we've received and inspected your return, you'll get the amount owed back via the original payment method.

Do you have a question about caring for your bonsai, or would you like to register a return? Feel free to contact our customer service — the sooner we can take a look, the faster we can help you!